Frequently Asked Questions
Everything you need to know about your Alexandre Birman shopping experience.
What is the standard shipping policy for US orders?
We offer complimentary ground shipping on all domestic orders within the United States. Orders are typically processed within 1-2 business days, and delivery usually occurs within 3-7 business days depending on your location.
How do I initiate a return or exchange?
You may return unworn, undamaged items in their original packaging within 30 days of delivery. To start a return or exchange, please visit our online returns portal with your order number and zip code to receive a prepaid shipping label.
How do I determine my correct size in Alexandre Birman shoes?
Our footwear generally follows European sizing. We provide a comprehensive size guide on each product page to help you convert to US sizes and offer specific fit recommendations, such as whether a style runs small or true to size.
What payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For your convenience, we also offer express checkout options through PayPal, Apple Pay, and interest-free installment plans via Affirm.
Are your products handcrafted?
Yes, every pair of Alexandre Birman shoes is meticulously handcrafted using premium materials and traditional artisanal techniques to ensure the highest level of quality, comfort, and luxury.
Do you offer international shipping?
Currently, the Alexandre Birman US Official Store ships exclusively to addresses within the United States. For international inquiries, please visit our global site or use our store locator to find a boutique near you.